Privacy Policy
Effective Date: [01/08/2026]
Privacy Policy for NeriStay
This Privacy Policy explains how Neri Limited, trading as NeriStay (“NeriStay,” “we,” “our,” or “us”), collects, uses, stores, shares, and protects your personal information when you access or use our website, mobile application, or related services (collectively, the “Platform”).
By using NeriStay, you acknowledge that you have read and understood this Privacy Policy.
- Who We Are
NeriStay is a booking platform operated by Neri Limited, connecting guests with verified hosts offering short-let apartments and other accommodation.
We are committed to protecting your privacy and processing your personal information responsibly in accordance with applicable Nigerian laws, including the Nigeria Data Protection Act, 2023 (NDPA).
- Information We Collect
Depending on how you use our Platform, we may collect:
Personal Information
- Full name
- Email address
- Phone number
- Residential or billing address
- Date of birth (where required)
- Government-issued identification for verification
- Emergency contact details (where applicable)
Booking Information
- Check-in and check-out dates
- Property booked
- Number of guests
- Booking history
- Payment status
- Special requests
Payment Information
Payments are processed through secure third-party payment providers.
NeriStay does not store your complete debit or credit card details.
We may receive confirmation of successful or failed transactions.
Technical Information
When you use our Platform, we may automatically collect:
- IP address
- Device type
- Browser type
- Operating system
- Login activity
- Cookies
- Usage statistics
- How We Collect Information
We collect information when you:
- Create an account
- Make a booking
- List a property
- Contact customer support
- Submit reviews
- Complete verification
- Subscribe to newsletters
- Participate in promotions
- Browse our Platform
- How We Use Your Information
We use your information to:
- Create and manage your account
- Process bookings
- Verify identities
- Facilitate communication between Guests and Hosts
- Process payments
- Provide customer support
- Improve our Platform
- Detect fraud
- Prevent abuse
- Comply with legal obligations
- Send booking confirmations
- Send service-related notifications
- Send marketing communications where you have consented
- Sharing Your Information
We may share information with:
Hosts
To facilitate your booking, we may provide Hosts with information such as:
- Your name
- Contact number
- Booking details
- Number of guests
Guests
Where necessary, Hosts may receive Guest contact details solely for managing confirmed bookings.
Service Providers
We may share information with trusted third parties providing services such as:
- Payment processing
- Cloud hosting
- Customer support
- Identity verification
- Email delivery
- Analytics
Legal Authorities
We may disclose information where required by law or where reasonably necessary to:
- comply with court orders;
- respond to lawful requests from government authorities;
- prevent fraud or crime;
- protect the rights, safety, or property of NeriStay, Hosts, Guests, or others.
- Cookies
Our Platform uses cookies and similar technologies to:
- remember user preferences;
- improve website functionality;
- analyse website traffic;
- enhance user experience;
- improve security.
You may disable cookies through your browser settings, although doing so may affect certain Platform features.
- Data Security
We implement reasonable administrative, technical, and organisational safeguards to protect your personal information against:
- unauthorised access;
- alteration;
- accidental loss;
- misuse;
- disclosure.
While we strive to protect your information, no online system can guarantee absolute security.
- Data Retention
We retain personal information only for as long as necessary to:
- provide our services;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements;
- maintain business records.
When information is no longer required, we will securely delete or anonymise it, unless retention is required by law.
- Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your information where legally permissible;
- withdraw consent for certain processing activities;
- object to specific uses of your information;
- request restriction of processing in appropriate circumstances;
- lodge a complaint with the appropriate data protection authority.
- Marketing Communications
Where you have opted in, we may send you:
- promotional offers;
- newsletters;
- property recommendations;
- service updates.
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.
Service-related communications, such as booking confirmations and security notifications, will continue to be sent where necessary.
- Children’s Privacy
NeriStay is intended for users aged 18 years and above.
We do not knowingly collect personal information from children.
If we become aware that information relating to a child has been collected without appropriate authority, we will take reasonable steps to delete it.
- Third-Party Links
Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of those third parties before providing personal information.
- International Data Transfers
Where personal information is transferred outside Nigeria, NeriStay will take reasonable steps to ensure that appropriate safeguards are in place and that such transfers comply with applicable data protection laws.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be published on the Platform with a revised Effective Date.
Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
- Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.
Neri Limited (Trading as NeriStay)
Email: support@neristay.com
Website: https://Neristay.com
Customer Support: [09070129313]
Registered Office: [Zone 5 Dawaki Road beside Giwa hospital Dutse Abuja]
By creating an account or using the NeriStay Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein, subject to applicable law.