HOUSE RULES
Effective Date: [01/08/2026]
NeriStay House Rules
These House Rules apply to all properties listed on NeriStay, a trading name of Neri Limited. They are intended to ensure a safe, comfortable, and respectful environment for Guests, Hosts, neighbours, and the community.
By checking into a property booked through NeriStay, you agree to comply with these House Rules and any additional lawful rules provided by the Host.
- Registered Guests Only
Only Guests included in the confirmed booking may stay overnight.
Visitors or additional overnight Guests require the Host’s prior approval.
The Host reserves the right to refuse entry to unauthorised persons.
- Check-in and Check-out
Guests must observe the property’s published check-in and check-ou…
[4:58 AM, 7/30/2026] Neri.ng: DAMAGE AND SECURITY DEPOSIT POLICY
Effective Date: [01/08/2026]
NeriStay Damage and Security Deposit Policy
This Damage and Security Deposit Policy (“Policy”) forms part of the Terms and Conditions of Neri Limited, trading as NeriStay (“NeriStay”, “we”, “our”, or “us”). It governs the handling of security deposits, property damage, excessive cleaning, and loss of property for all bookings made through the NeriStay Platform.
By listing a property, making a booking, or staying at a property through NeriStay, you agree to this Policy.
- Purpose
This Policy aims to:
- Protect Hosts from genuine property damage and financial loss.
- Protect Guests from unfair or unsupported damage claims.
- Establish a fair, transparent, and consistent process for assessing damage.
- Define how security deposits are collected, held, used, and refunded.
- Security Deposit
Certain properties may require a refundable security deposit before check-in.
The amount of the security deposit, if applicable, will be disclosed during the booking process before payment is made.
The security deposit is not an additional accommodation fee. It serves as financial security against eligible losses described in this Policy.
- Collection of Security Deposit
The security deposit may be collected:
- At the time of booking;
- Before check-in; or
- At check-in, depending on the property’s requirements.
Failure to pay a required security deposit may result in refusal of check-in or cancellation of the booking.
- Guest Responsibilities
Guests agree to:
- Treat the property with reasonable care.
- Follow all House Rules.
- Keep the property reasonably clean.
- Report accidental damage immediately.
- Return all keys, access cards, remotes, and other property items before departure.
- Pay for damage resulting from their actions or those of their visitors.
- Host Responsibilities
Hosts agree to:
- Present the property in good condition at check-in.
- Maintain an inventory where appropriate.
- Inspect the property promptly after check-out.
- Submit any damage claim honestly and in good faith.
- Provide supporting evidence for any claim.
- What May Be Covered
The security deposit may be used to cover reasonable costs arising from:
- Broken furniture.
- Damaged appliances.
- Broken windows or doors.
- Damaged televisions or electronics.
- Missing household items.
- Lost keys or access devices.
- Lock replacement where necessary.
- Excessive cleaning beyond normal use.
- Damage to walls, flooring, curtains, or fittings.
- Unpaid charges agreed under the booking.
Normal wear and tear is not considered damage.
- Normal Wear and Tear
Guests are not responsible for deterioration resulting from ordinary use.
Examples include:
- Minor paint fading.
- Light carpet wear.
- Normal ageing of furniture.
- Minor appliance wear from proper use.
- Inspection After Check-out
The Host should inspect the property as soon as reasonably practicable after the Guest checks out.
If damage is discovered, the Host should notify NeriStay promptly in accordance with Platform procedures.
Delayed claims may not be accepted unless exceptional circumstances exist.
- Evidence Required
A Host making a claim should provide, where available:
- Photographs or videos.
- A description of the damage.
- Repair quotations or invoices.
- Replacement receipts.
- Inventory records.
- Check-in and check-out inspection records.
- Any other relevant supporting documents.
Guests may also submit evidence or explanations in response to a claim.
- Assessment of Claims
NeriStay may review:
- Evidence from both parties.
- Booking records.
- Messages exchanged through the Platform.
- Property photographs.
- Inspection reports.
- Any other relevant information.
NeriStay may request additional documentation before reaching a decision.
- Approved Deductions
Where a claim is approved, deductions may be made only for reasonable and properly supported costs, including:
- Repairs.
- Replacement of damaged or missing items.
- Professional cleaning.
- Locksmith services.
- Emergency maintenance caused by Guest negligence.
Deductions will be limited to the actual and reasonable cost of the loss.
- Refund of Security Deposit
Where no approved deductions apply, the security deposit will generally be refunded within 3 to 7 business days after:
- Check-out;
- Completion of the property inspection; and
- Resolution of any outstanding issues.
Refund timelines may vary depending on the payment provider or financial institution.
- Damage Exceeding the Security Deposit
If the approved cost of damage exceeds the amount of the security deposit:
- The Guest remains responsible for the outstanding balance.
- NeriStay may assist in resolving the matter between the parties.
- Either party may pursue any legal remedies available under Nigerian law.
- Fraudulent Claims
Guests and Hosts must act honestly throughout the claims process.
Submitting false evidence, exaggerating losses, concealing damage, or making fraudulent claims may result in:
- Rejection of the claim.
- Suspension or termination of the user’s account.
- Recovery of improperly obtained funds.
- Referral to law enforcement where appropriate.
- Limitation of Liability
NeriStay is an online booking platform and is not an insurer of property.
Unless expressly agreed in writing or required by law, NeriStay does not guarantee reimbursement for every loss or damage suffered by a Host.
Hosts are encouraged to maintain appropriate property and public liability insurance.
- Dispute Resolution
Where a dispute arises concerning damage or deductions from a security deposit, the parties should first attempt to resolve the matter amicably.
Where this is unsuccessful, NeriStay may review the available evidence and facilitate a fair resolution.
Nothing in this Policy prevents either party from pursuing any legal rights available under the laws of the Federal Republic of Nigeria.
- Amendments
NeriStay reserves the right to amend this Policy from time to time.
Updated versions will become effective upon publication on the Platform unless otherwise stated.
- Contact Information
For enquiries regarding security deposits or damage claims, please contact:
Neri Limited (Trading as NeriStay)
Email: support@neristay.com
Website: https://neristay.com
Customer Support: [09070129313]
[ Office Address Zone 5 Shop 5 Dawaki Road beside Giwa hospital Dutse Abuja Nigeria]
Acceptance
By listing a property, paying a security deposit, making a booking, or staying at a property through the NeriStay Platform, you acknowledge that you have read, understood, and agree to this Damage and Security Deposit Policy.