GUEST BOOKING AGREEMENT
Effective Date: [01/08/2026]
NeriStay Guest Booking Agreement
This Guest Booking Agreement (“Agreement”) is entered into between Neri Limited, trading as NeriStay (“NeriStay”, “Company”, “we”, “our”, or “us”), and the Guest (“Guest”, “you”, or “your”).
This Agreement governs all bookings made through the NeriStay website, mobile application, customer support channels, and related services (“Platform”).
By creating an account, making a reservation, or staying at a property booked through NeriStay, you agree to be legally bound by this Agreement.
- Eligibility
To make a booking through NeriStay, you must:
- Be at least 18 years of age.
- Have the legal capacity to enter into a binding contract.
- Provide accurate and complete information.
- Comply with this Agreement and all applicable laws of the Federal Republic of Nigeria.
NeriStay may refuse or cancel bookings that do not meet these requirements.
- Booking Confirmation
A booking is confirmed only when:
- Payment has been successfully processed.
- NeriStay issues a booking confirmation.
- The reservation appears as confirmed on the Platform.
A booking request alone does not guarantee accommodation.
- Payment
Guests agree to pay all applicable charges before check-in unless otherwise agreed in writing.
Charges may include:
- Accommodation fees.
- Cleaning fees.
- Security deposits.
- Service charges.
- Applicable taxes or statutory levies.
Failure to complete payment may result in cancellation of the booking.
- Accurate Information
Guests must provide accurate information including:
- Full legal name.
- Telephone number.
- Email address.
- Number of guests.
- Estimated arrival time where requested.
- Identification documents when required.
Providing false information may result in cancellation without compensation where permitted by law.
- Check-in and Check-out
Guests agree to:
- Observe the published check-in and check-out times.
- Present valid identification if requested.
- Follow the Host’s lawful check-in procedures.
Requests for early check-in or late check-out are subject to availability and may attract additional charges.
- Occupancy
Only the number of Guests stated in the confirmed booking may occupy the property unless the Host has given prior written approval.
Unauthorised occupants may result in:
- Additional charges.
- Immediate termination of the stay.
- Loss of any security deposit.
- Cancellation of the booking without refund where appropriate.
- Guest Responsibilities
Guests agree to:
- Treat the property with reasonable care.
- Respect neighbours and the surrounding community.
- Follow all house rules.
- Keep the property reasonably clean.
- Secure doors and windows when leaving.
- Immediately report maintenance or safety concerns.
- Return keys, access cards, and other property at check-out.
- Prohibited Activities
Guests must not:
- Damage the property.
- Engage in illegal activities.
- Hold parties or events without prior approval.
- Smoke where prohibited.
- Bring dangerous items onto the property.
- Disturb neighbours through excessive noise.
- Sublet or transfer the booking to another person without written approval.
- Tamper with security devices or safety equipment.
- House Rules
Each property may have its own House Rules.
Guests agree to comply with all lawful House Rules provided before or during the stay.
Failure to comply may result in additional charges, termination of the booking, or removal from the property.
- Damage to Property
Guests are responsible for damage caused by themselves or anyone they invite to the property.
The Guest authorises NeriStay or the Host to recover reasonable costs for:
- Property damage.
- Missing items.
- Excessive cleaning.
- Unpaid charges.
- Repairs resulting from negligence or misuse.
Supporting evidence may be requested before any charge is applied.
- Security Deposit
Where a security deposit applies:
- It may be held before or during the stay.
- It may be used to cover approved deductions.
- Any remaining balance will be refunded in accordance with the NeriStay Damage and Security Deposit Policy.
- Cancellations and Refunds
Guest cancellations and refunds are governed by the NeriStay Cancellation Policy and Refund Policy, which form part of this Agreement.
- Property Issues
If a Guest discovers a significant issue with the accommodation, the Guest should notify both the Host and NeriStay as soon as reasonably possible.
Guests should allow a reasonable opportunity for the issue to be addressed before seeking alternative arrangements, except where immediate departure is necessary for safety reasons.
- Reviews
Following a completed stay, Guests may submit reviews based on their genuine experience.
Reviews must be:
- Honest.
- Respectful.
- Accurate.
- Free from abusive, defamatory, or discriminatory content.
NeriStay reserves the right to remove reviews that breach these standards.
- Personal Property
Guests are responsible for safeguarding their personal belongings.
To the fullest extent permitted by law, NeriStay is not responsible for loss, theft, or damage to personal property unless caused directly by NeriStay’s negligence.
- Privacy
Personal information collected during the booking process will be handled in accordance with the NeriStay Privacy Policy and applicable Nigerian data protection laws.
- Limitation of Liability
NeriStay acts as an intermediary platform connecting Guests with Hosts.
Except as required by law, NeriStay is not responsible for:
- The conduct of Hosts or other Guests.
- Temporary interruptions to utilities or internet services beyond its reasonable control.
- Delays caused by weather, traffic, government actions, or other events outside its control.
- Indirect or consequential losses arising from the booking.
Nothing in this Agreement limits any rights that cannot legally be excluded under Nigerian law.
- Indemnity
The Guest agrees to indemnify and hold harmless Neri Limited, its officers, employees, and agents from claims, damages, liabilities, and expenses arising from:
- The Guest’s breach of this Agreement.
- Damage caused by the Guest or the Guest’s invitees.
- Illegal or negligent conduct during the stay.
- Force Majeure
NeriStay shall not be liable for delays, cancellations, or interruptions caused by events beyond its reasonable control, including natural disasters, pandemics, civil unrest, government restrictions, widespread power failures, or other force majeure events.
- Suspension or Termination
NeriStay may suspend or terminate a Guest’s account or booking where the Guest:
- Provides false information.
- Commits fraud.
- Causes significant property damage.
- Violates house rules.
- Engages in illegal or abusive behaviour.
- Repeatedly breaches NeriStay policies.
- Dispute Resolution
The parties agree to first attempt to resolve any dispute through good-faith discussions.
Where a resolution cannot be reached, the parties may proceed to mediation or any other lawful dispute resolution process before commencing court proceedings, unless urgent legal relief is required.
- Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
- Amendments
NeriStay may amend this Agreement from time to time.
Material changes will be published on the Platform or communicated by email. Continued use of the Platform after such changes constitutes acceptance of the revised Agreement.
- Contact Information
Neri Limited (Trading as NeriStay)
Email: support@neristay.com
Website: https://neristay
Com
Customer Support: [09070129313]
[ Office Address Zone 5 Shop 5 Dawaki Road beside Giwa hospital Dutse Abuja]
Acceptance
By creating an account, making a booking, or staying at a property booked through the NeriStay Platform, you confirm that you have read, understood, and agree to be legally bound by this Guest Booking Agreement