Terms and Conditions
Effective Date: [1/08/2026]
Terms and Conditions of Use for NeriStay
These Terms and Conditions (“Terms”) govern your access to and use of the NeriStay platform, website, mobile application, and related services (“Platform”).
NeriStay is a trading name operated by Neri Limited, a company duly registered under the laws of the Federal Republic of Nigeria.
By accessing, browsing, registering, or booking accommodation through NeriStay, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, you should not use the Platform.
- Definitions
For the purposes of these Terms:
- “NeriStay” means the online booking platform operated by Neri Limited.
- “Company” means Neri Limited.
- “Guest” means any person who books or intends to book accommodation through the Platform.
- “Host” means the owner, manager, or authorized representative of a listed property.
- “Property” means any apartment, serviced apartment, studio, condominium, villa, duplex, townhouse, or other accommodation listed on the Platform.
- “Booking” means a reservation confirmed through NeriStay.
- “Platform” includes the website, mobile application, customer support channels, and related services.
- Eligibility
You must be at least 18 years old to create an account or make a booking.
By using NeriStay, you confirm that:
- the information you provide is accurate;
- you have legal capacity to enter into a binding agreement; and
- you will comply with these Terms and all applicable Nigerian laws.
- Our Role
NeriStay operates as a booking marketplace connecting Guests with verified Hosts.
Unless expressly stated otherwise, NeriStay is not the owner, landlord, or operator of listed properties.
Hosts remain responsible for:
- the condition of their properties;
- compliance with applicable laws;
- property maintenance;
- guest safety;
- accuracy of listings.
- Account Registration
Users agree to:
- provide accurate information;
- maintain current contact details;
- keep login credentials confidential;
- notify NeriStay immediately of unauthorized account use.
NeriStay reserves the right to suspend or terminate accounts that contain false information or violate these Terms.
- Property Listings
Hosts warrant that:
- they have authority to list the property;
- all photographs accurately represent the property;
- amenities listed are available unless otherwise disclosed;
- prices are accurate;
- the property complies with applicable safety requirements.
NeriStay may remove any listing that contains misleading information.
- Bookings
A booking becomes confirmed only after:
- payment has been successfully processed;
- confirmation has been issued by NeriStay.
Availability displayed on the Platform does not guarantee reservation until confirmation is received.
- Payments
Guests agree to pay:
- accommodation charges;
- cleaning fees (where applicable);
- security deposits (where applicable);
- service charges;
- taxes or statutory levies where required.
Failure to complete payment may result in cancellation of the reservation.
- Pricing
Prices displayed are subject to change before confirmation.
Once a booking has been confirmed, the agreed booking price shall not change except where modifications are requested by the Guest and accepted by the Host.
- Check-in and Check-out
Guests must comply with the property’s published check-in and check-out times.
Early check-in or late check-out is subject to Host approval and may attract additional charges.
- Guest Responsibilities
Guests agree to:
- respect the property;
- comply with house rules;
- avoid illegal activities;
- avoid disturbing neighbours;
- supervise children;
- keep the property reasonably clean;
- report damage immediately.
Guests are financially responsible for any damage caused by themselves or persons accompanying them.
- Host Responsibilities
Hosts agree to:
- provide clean accommodation;
- maintain advertised amenities;
- ensure safety standards are met;
- honour confirmed bookings;
- respond promptly to guest concerns;
- comply with Nigerian laws.
Repeated Host cancellations may result in suspension or removal from the Platform.
- Cancellations
Cancellation and refund rights are governed by NeriStay’s Cancellation Policy and Refund Policy, which form part of these Terms.
- Prohibited Activities
Users shall not:
- submit false bookings;
- engage in fraud;
- damage property intentionally;
- conduct criminal activities;
- use the Platform to harass others;
- upload false reviews;
- attempt to interfere with Platform security.
Violation may result in immediate suspension.
- Reviews
Guests may leave honest reviews after completed stays.
Reviews must be truthful, respectful, and based on genuine experiences.
NeriStay may remove reviews that are fraudulent, abusive, defamatory, discriminatory, or misleading.
- Intellectual Property
All Platform content, including logos, trademarks, graphics, text, software, and branding, belongs to Neri Limited or its licensors.
No content may be copied, reproduced, or distributed without prior written permission.
- Limitation of Liability
To the extent permitted by law, Neri Limited shall not be liable for indirect, incidental, or consequential losses arising from:
- Host actions;
- Guest actions;
- service interruptions;
- force majeure events;
- internet failures;
- third-party payment failures.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable Nigerian law.
- Indemnity
Guests and Hosts agree to indemnify and hold harmless Neri Limited from claims, liabilities, damages, or expenses arising from their breach of these Terms or applicable laws.
- Force Majeure
NeriStay shall not be responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, civil unrest, government actions, power failures, or telecommunications outages.
- Suspension and Termination
NeriStay may suspend or permanently terminate any account for:
- fraud;
- repeated policy violations;
- illegal activities;
- abusive conduct;
- false listings;
- misuse of the Platform.
- Privacy
Personal information is processed in accordance with the NeriStay Privacy Policy and applicable Nigerian data protection laws.
- Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
- Dispute Resolution
Where a dispute arises, the parties shall first attempt to resolve it amicably through negotiation.
Where negotiation fails, the parties may proceed to mediation or any other lawful dispute resolution process before commencing court proceedings, unless urgent legal relief is required.
- Amendments
NeriStay reserves the right to amend these Terms from time to time.
Material changes will be communicated through the Platform, and continued use of the Platform constitutes acceptance of the revised Terms.
- Contact Information
Neri Limited (Trading as NeriStay)
Email: support@neristay.com
Website: https://Neristay.com
Customer Support: [09070129313]
Registered Office: [Zone 5 Shop 5 Dawaki Road beside Giwa hospital Dutse Abuja]